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  Public Ticket #1111074
W3 Total Cache and Device Resolutions
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  •  2
    lucifferito started the conversation

    I tried enabling User Agents Group setting for Nitro as described here -> http://nitro.woorockets.com/docs/document/extras-for-w3-total-cache/  

    I use a child theme. So in the the User Agent group for "nitro_mobile" settings I should pick Theme: Nitro Child. Is that correct? 

    I happen to own a 6.4 inch Sony Xperia. After I set up the User Agents I saw what seems to be a tablet version of the responsive theme (a strange mixture of Mobile theme and PC Browser theme).

    I assume this is what people see if they visit my site on a phablet or a tablet? 

    How can I just show the standard mobile theme for mobiles/phablets/tablets and a normal PC Browser theme versions only?

    I assume it has something to do with css and @media ? 

    Please provide a snippet for this (I use a child theme).

    Thanks for great tech support again :)

  •  128
    Louis replied

    Hello,

    Could you please provide some screenshots and url about this issue? Waiting for your update soon.

    Thank you

  •  2
    lucifferito replied

    Will post over the weekend :) Thanks

  •  128
    Louis replied

    Waiting for your update

  •  2
    lucifferito replied

    Hey Louis.

    Turns out all is fine. 

    The issue was on my side. 

    In User Agent Group Settings I chose Theme: Nitro, whereas I have been using the child theme.

    All good! :)

  •   lucifferito replied privately
  •  128
    Louis replied

    Hi,

    Could you please provide your problem page url to help check? On which device do you see this problem ?

    Thank you

  •  2
    lucifferito replied

    It happens randomly on product pages. 

    It's completely random. To give you an example: 

    I go to product A - product A loads fine. 

    I go to product B - page loads only till share for a discount. Images load like on the screenshot. Nothing is clickable on the page. Refresh doesnt fix it.

    I click on store logo. And I go to product C - product C loads fine.

    I go back to product B - page loads only till share for a discount... Refresh doesnt fix it.

    ====

    Product B is fixed only when I purge cache for that product B.

    I use Sony Xperia Z Ultra (Android).

    I will attach my W3TC settnings screenshots in a moment.

  •   lucifferito replied privately
  •   lucifferito replied privately
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  •  128
    Louis replied

    Hi,

    I checked your site on both iOS and Android but can't see the problem, it displays product A, B, C normally no matter when I select it : 

    iPhone 6 - Safari browser : http://take.ms/0Kpxi

    Nexus 6 - Chrome browser: http://take.ms/UbhCT

    Did you see this on another device ? Thank you

  •   lucifferito replied privately
  •  128
    Louis replied

    Hi,

    I can see the problem, could you please provide site login info to help check further?

    Thank you

  •   lucifferito replied privately
  •  128
    Louis replied

    Hi,

    Could you please update the Visual Composer to the latest version to see any difference ?

    And please try to disable all the 3rd party plugins except the Woocommerce, Visual Composer and W3TC plugin to see what happens.

    Thank you

  •   lucifferito replied privately
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  •  128
    Louis replied

    Hi,

    Thanks for your information, this issue seems strange, could you please help switch the theme to Twenty theme to see any difference, we need to make sure it's not a problem with W3TC plugin itself.

  •   lucifferito replied privately
  •   lucifferito replied privately
  •  128
    Louis replied

    Hi,

    Thanks for your update, this problem is really strange, and it might come from the W3TC plugin itself, but we can't say what happens there because only the plugin provider know their stuff.

    But I glad to hear you can sort the problem, waiting for your feedback

  •  2
    lucifferito replied

    OK, so you think this is something to do with W3TC? I will post on their forum as well.

    Unreated problem: since updating Woocommerce to 3.0.4 Search doesnt work.

    In admin section I go to PRODUCTS. I have 272 products in admin.

    I search for a very specific product: "pyramid" . Only one product has this name. So I search this "pyramid". Search results show ALL PRODUCTS.

    Same in front side of store. If I search for "pyramid", search results show ALL PRODUCTS.

  •  128
    Louis replied

    Hi,

    That Live search plugin is not compatible with the Woocommerce 3.0.4 yet, we're working on this, hope you understand this matter