Public Ticket #1061102 js probelem Open Sign in to reply ... Clit0rium replied2 hours agoI always clear cache before checking. Could you figure out wich of the plugins can't cooperate with this theme, since the plugins works fine with a twenty theme?Clit0rium replied2 hours agoTry to make changes for the 3 variables on the same and you will get the result shown on this attached imageAttached files: Screenshot_2017-02-19-17-20-08.png 9Louis replied1 day ago on Saturday at 1:11pmHi,I can see there isn't any css style loaded on the page in your screenshot, and I surely there isn't anything is missing on your site, it might be a cache issue, all your plugins are there as well but it just disabled at the moment ( I made it with your permission to investigate the issue).Please try to clear the cache then recheck, here is what I see your page: http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/soft-touch-apus-ad-19-12144-par/ on Note 4:http://take.ms/JpjvDhttp://take.ms/VX2rhhttp://take.ms/i3kPiAnd did you check the page on Desktop browser yet ? Thank youClit0rium replied2 days ago on Saturday at 1:19amwell, that is not how it did display earlier since I had made changes for the pricing to look a bit different and just showing the lowest price in the variable range and changing a long when changing the options. Also the translation is looking weird again? It suddenly feels like all my work is gone and I have to redo the site from scratch? Are all the plugin's inactivated right now? (Still on my phone)As you can see on the attached image from my phone (note 4) with bigger screen then you have the text stocks on top of the option list.Attached files: Screenshot_2017-02-18-07-12-48.pngClit0rium replied2 days ago on Saturday at 1:16amwell, that is not how it did display earlier since I had made changes for the pricing to look a bit different and just showing the lowest price in the variable range and changing a long when changing the options. Also the translation is looking weird again?It suddenly feels like all my work is gone and I have to redo the site from scratch? Are all the plugin's inactivated right now? (Still on my phone) 9Louis replied2 days ago on Friday at 10:29pmHi,Here is what I see on iphone 6s : http://take.ms/4qrpWThe price is there and how is the Virable option should display ? Thank youClit0rium replied2 days ago on Friday at 2:10pmsort of works. Can't see the price like you and I get the message in variable option stuck in an ugly way. Attached files: Screenshot_2017-02-17-20-03-37.png 9Louis replied2 days ago on Friday at 1:47pmHi,I have disabled all the 3rd party plugins except the plugins included in Nitro theme, please kindly recheck your product page one more time:http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/granberg-114-0755/I believe it works as it should now, see my screenshot here: http://take.ms/HSjvjClit0rium replied2 days ago on Friday at 1:28pmon my phone ican see floating buttons. (I have not looked on my phone for this issue before) but still, try to change the "förpackning" and the price wont change even though the price is higher for more products. Try this product:http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/granberg-114-0755/ 9Louis replied2 days ago on Friday at 12:22pmHi,You can request a refund in the Themeforest, we will process it.By the way, not sure if you can see like me here: http://take.ms/k9yJoHow do you see this product page:http://jodeko.com/butik/produktegenskaper/en471_varsel/projob-6009-t-shirt-en-iso-20471-klass-2/ I really curious why I can see it but you don't, thank youClit0rium replied2 days ago on Friday at 4:38amNope, still not working. Tried in diffrent browsers, in privatemode, flushed cache. Still no progress. I will have to change theme permenent if this cant be fixed soon. I would like a refound for this as well in that case since I cant use the theme for it´s purpose. 9Louis replied2 days ago on Friday at 3:18amHi,Thanks for this hint, I added a custom css to make it displays, could you please kindly recheck your site now ?Clit0rium replied3 days ago on Thursday at 2:00pmI got this sent to me. Doesn't say much to me but perhaps for you:you have a <div class="single_variation_wrap mgt10" style="display:none;"> that encloses your add to cart button. remove the style= attribute and the buttons will appear.?Clit0rium replied3 days ago on Thursday at 1:43pmGo for it. It will take way to long time to wait for the backup. over 52000 files. Also i have a daily server backup.Clit0rium replied3 days ago on Thursday at 1:33pmYes, very strange. I am backing it up right now. This usually takes a while so I will write again when it´s done. ok? 9Louis replied3 days ago on Thursday at 12:38pmHi,This problem seems strange, I want to disable all 3rd party plugins except Woocommerce and Visual Composer plugin to investigate the problem.Do you allow me to do this ? Please make sure you backed up the whole site first (with Duplicator or All in One migration plugin).Waiting for your update.Clit0rium replied3 days ago on Thursday at 2:19amThis is really bad. I cant wait for an answer 24 hours every time. This is a theme related problem and I really need help with this. Edit: Im getting advises to chnge my theme, is this a major issue or can you guys help me fix this?Clit0rium replied4 days ago on Thursday at 12:13amYes! Your on the right track. I can see that some of the products are as they should. Not alla of them though? for example: http://jodeko.com/butik/produktegenskaper/en471_varsel/projob-6009-t-shirt-en-iso-20471-klass-2/ Also I notice that many of my links are broken now, not sure if the problems have a connection but as far as I can see it´s only the links to the shop that are broken? This also works on the twenty theme but not in Nitro?(Edit: The links are now working again by themself? ) This link for example: http://jodeko.com/produkt-kategori/arbetsklader-sv/ 9Louis replied4 days ago on Wednesday at 11:39pmHi,We will response within 1 business day as status in the Themeforest for each ticket.Regarding your issue, did you mean it should be like this : http://take.ms/5G1fD ?Please clear the browser cache and recheck this product : http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/granberg-114-0755/Clit0rium replied4 days ago on Wednesday at 3:26pmwhat time is best for support here. I'm on a totally different timezone then you guys but I really need help with sorting this out.Clit0rium replied4 days ago on Wednesday at 2:10pmThe variables are there. That is not the issue in that way. The problem is that i dont see any "add to cart button" or "buy now buttton". When i change the variables for example the gloves your linking to, nothing changes even though the price is diffrent (as it should be). I cant even "clear selected choice" Basicly there is no way to buy the product if it´s not a simple product. Sine I tested this with ta twenty theme and it worked as supposed to there is an an issue with the nitro theme or something related. Greatful as always for the help. 9Louis replied4 days ago on Wednesday at 1:59pmHi,Thanks for your update, but could you please clarify the problem? What happen there ? I really confuse with your issue, how should it be? Example with this variable product : http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/granberg-114-0755/Waiting for your clarificationClit0rium replied4 days ago on Wednesday at 1:52pmThank you for the answer Louis. To answer your question: It works when activating twentySeventeenAttached files: works with 2017.png 9Louis replied4 days ago on Wednesday at 1:18pmHi,Sorry but could you please clarify the problem with some screenshots to help me understand correctly ?I checked some virable products on your site, example : http://jodeko.com/butik/skyddshandskar-sv/montagehandskar/granberg-114-0755/But can't see any JS errors: http://take.ms/uxYh1Regarding issue with the Woocommerce plugin, did you face the same when switching theme to Twenty theme ?Clit0rium replied4 days ago on Wednesday at 11:32amStill no ideá of this problem? It doesnt even recognize my variables at all in the store? When I chose an option that cost more , nothing happens?Clit0rium replied5 days ago on Tuesday at 10:44pmAlso I cant clear selected variables when in WC? Clit0rium replied privately 9Louis replied5 days ago on Tuesday at 1:26pmHi,Could you please provide site login info to help check further?Thank youClit0rium replied6 days ago on Tuesday at 12:54amupdate. the floating buttons stoped working as well. Clit0rium started the conversation6 days ago on Tuesday at 12:52amHi guys. There has ben some sort of change within the theme as I can see things. My fixed add to cart and buy now buttons are suddenly gone for variable products in WC. If i change to floating buttons its visible again and for simple products it´s working as usual? As far as I have read there is an js problem in either header.php or footer.php but I cant see an issue ( wp_header(); ( or ( wp_footer(); ) Please help me out with this matter.